Shipping & Delivery Policy
Effective Date: 7 October 2026
IndiaTeas.com is operated by Oswal Syndicate, 21 Cash Bazaar, Mtp. Road, Coonoor, The Nilgiris, Tamil Nadu – 643102, India, under the KESHAR GULAB brand.
We use established courier and logistics partners to deliver your orders.
1. Order Processing and Dispatch
Orders are normally processed and shipped within 7 days of receiving the order and successful payment confirmation. Processing time may vary depending on product availability, order volume, public holidays or circumstances beyond our reasonable control.
Once your order has been dispatched, we will send you shipping and tracking details where tracking is available. You can also check your order using the "Order tracking" link on our website.
2. Delivery Time
After dispatch, delivery generally takes approximately 5–10 days, depending on the destination, courier service, weather and local conditions. Remote locations and areas with limited courier coverage may take longer.
Delivery times are estimates and are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges, if any, and applicable taxes are shown at checkout before you complete payment. We do not add any shipping charge after you have paid.
4. Delivery Area
We deliver to PIN codes served by our courier partners. If your PIN code cannot be served, we will inform you, and you may cancel the order for a full refund.
Cash on Delivery, where available, is shown as a payment option at checkout. Because courier companies charge additional fees on Cash on Delivery shipments, change-of-mind returns are not available for Cash on Delivery orders. Please see our Cancellation, Return & Refund Policy.
5. Courier Delays
Oswal Syndicate is not responsible for delays caused by circumstances beyond its reasonable control, including courier or logistics delays, weather conditions, natural disasters, strikes or transport disruptions, government restrictions, and incorrect or incomplete delivery information provided by the customer.
We will, however, reasonably assist you in following up with the courier where a delivery is delayed.
6. Shipping Address
Please provide a complete and accurate delivery address, including:
- Name
- House/building number
- Street/locality
- City/town
- State
- PIN code
- Contact telephone number
If an order cannot be delivered because the address or contact information provided was incorrect or incomplete, additional shipping or re-delivery charges may apply, where permitted by law.
7. Delivery Attempts
Courier companies may make one or more delivery attempts according to their own procedures. Please ensure that someone is available to receive the package, or follow the courier's instructions for arranging delivery.
8. Inspection on Delivery
Please check the outer condition of the package when it is delivered. If it appears damaged, opened or tampered with, please, where reasonably possible, take photographs (including the outer packaging and shipping label) and contact us promptly. Our Cancellation, Return & Refund Policy explains the time limit and the remedy available.
9. Shipping Within India Only
We currently ship to addresses within India only. International orders are not accepted unless specifically stated on the website.
10. Contact
For questions about an order or delivery, please contact:
Oswal Syndicate
21 Cash Bazaar, Mtp. Road
Coonoor, The Nilgiris, Tamil Nadu – 643102, India
Customer Care: info@indiateas.com
Phone: 70107 23462