Delivery

SHIPPING & DELIVERY POLICY

Effective Date: 7 October 2026

IndiaTeas.com is operated by Oswal Syndicate, Coonoor, The Nilgiris, Tamil Nadu, India, under the KESHAR GULAB brand.

We aim to process and dispatch orders promptly and use established courier and logistics partners for delivery.

1. Order Processing and Dispatch

Orders are normally processed and shipped within 7 days of receiving the order and successful payment confirmation.

Processing time may vary slightly depending on product availability, order volume, holidays or circumstances beyond our reasonable control.

Once your order has been dispatched, we will provide shipping/tracking information where tracking is available.

2. Delivery Time

After dispatch, delivery generally takes approximately 5–10 days, depending on the destination, courier service, weather, local conditions and other circumstances affecting transportation.

Delivery times are estimates and are not guaranteed delivery dates.

Remote locations and areas with limited courier coverage may require additional time.

3. Courier Delays

Oswal Syndicate is not responsible for delays caused by circumstances beyond its reasonable control, including:

  • Courier or logistics delays
  • Weather conditions
  • Natural disasters
  • Strikes or transport disruptions
  • Government restrictions
  • Incorrect or incomplete delivery information provided by the customer
  • Events beyond our reasonable control

We will, however, reasonably assist customers in following up with the courier where a delivery is delayed.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name
  • House/building number
  • Street/locality
  • City/town
  • State
  • PIN code
  • Contact telephone number

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or redelivery charges may apply where applicable.

5. Delivery Attempts

Courier companies may make one or more delivery attempts according to their own procedures.

Customers should ensure that someone is available to receive the package or follow the courier's instructions for arranging delivery.

6. Inspection on Delivery

Customers are encouraged to check the package when it is delivered.

If the package appears seriously damaged or tampered with, customers should, where reasonably possible, document the condition and contact us promptly.

7. International Shipping

Unless specifically stated otherwise on the website, this Shipping & Delivery Policy applies to orders shipped within India.

International orders, if offered, may be subject to separate shipping charges, customs duties, taxes, import restrictions and delivery conditions.

8. Contact

For questions regarding an order or delivery, please contact:

Oswal Syndicate
Coonoor, The Nilgiris
Tamil Nadu, India

Customer Care: info@indiateas.com
Phone: 70107 - 23462

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