Cancellation, Return Refund Policy

IndiaTeas.com is operated by Oswal Syndicate, Coonoor, The Nilgiris, Tamil Nadu, India, under the KESHAR GULAB brand.

This Policy explains when an order may be cancelled, returned or refunded.

1. Order Cancellation

An order may be cancelled before the order has been shipped.

To request cancellation, please contact us as soon as possible with your order number and the details of the order.

If the cancellation request is received before dispatch, the eligible amount paid for the cancelled order will be refunded through the applicable payment method or other appropriate means.

Once an order has been shipped, it cannot normally be cancelled.

2. Returns

We accept returns where the product is unopened and unused, subject to the conditions of this Policy and applicable law.

For an ordinary return requested by the customer:

• The product must remain unopened and unused.

• The product must be returned in its original packaging.

• The customer is responsible for the return shipping cost.

• The applicable shipping cost paid for the original delivery will be deducted from the refund amount.

• The refund will be processed after the returned product is received and inspected.

Opened or used products are generally not eligible for return, except where a return, replacement or refund is required under applicable law or where we have sent the wrong product.

3. Wrong Product Sent

If we send you a product different from the product ordered, please contact us promptly with your order number and details of the incorrect product received.

In the event that the wrong product has been sent by us:

• We will arrange or bear the applicable return shipping cost.

• You will not be charged for returning the incorrect product.

• The eligible purchase amount will be refunded in full, or the correct product may be supplied where mutually agreed.

No deduction will be made from the refund for the return shipping in such a case.

4. Condition of Returned Products

Products returned under the ordinary return provision must be:

• Unopened

• Unused

• In their original packaging

• In a condition suitable for resale

We reserve the right to decline an ordinary return where these conditions are not met, subject to applicable consumer rights and law.

5. Refund Processing

Once an eligible return is received and inspected, the refund will be initiated through the applicable payment method or other appropriate means.

The time taken for the refund to appear in the customer's bank account, card account or payment account may depend on the payment gateway, bank or financial institution.

6. Refund for Cancelled Orders

Where an order is cancelled before shipment, the eligible amount paid for the cancelled order will be refunded.

If an order has already been shipped, the cancellation provisions in Section 1 will no longer apply. The customer may instead use the applicable return procedure if the product qualifies for return.

7. Statutory Rights

Nothing in this Policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Indian law.

Where a product is defective, deficient, damaged, spurious, materially different from what was ordered, or otherwise gives rise to a remedy under applicable law, the customer's statutory rights will apply.

8. How to Request a Cancellation, Return or Refund

Please contact us with:

• Order number

• Customer name

• Product name

• Reason for cancellation/return

• Relevant photographs or other information where requested

Customer Care: info@indiateas.com
Phone: 70107 23462

9. Changes to This Policy

We may update this Cancellation, Return & Refund Policy from time to time. The latest version published on IndiaTeas.com will apply to orders placed after the effective date of the updated Policy.