Cancellation, Return Refund Policy

Cancellation, Return & Refund Policy

Effective Date: 14 October 2026

IndiaTeas.com is operated by Oswal Syndicate, 21 Cash Bazaar, Mtp. Road, Coonoor, The Nilgiris, Tamil Nadu – 643102, India, under the KESHAR GULAB brand. This Policy explains when an order may be cancelled, returned or refunded.

1. Order Cancellation

You may cancel an order before it has been shipped. Please contact us as soon as possible with your order number. There is no cancellation fee for orders cancelled before shipment.

If your request reaches us before dispatch, the full amount paid for the cancelled order will be refunded as described in section 6. For Cash on Delivery orders, no payment is collected before delivery, so there is nothing to refund. Once an order has been shipped, it cannot normally be cancelled, but you may use the return procedure below if the product qualifies.

2. Ordinary Returns (Change of Mind)

You may request a return within 7 days of delivery if the product is unopened, unused and in its original packaging. Please contact us first with your order number, and we will confirm the return address and procedure. Please do not send a return without contacting us.

Cash on Delivery orders: because courier companies charge additional fees on Cash on Delivery shipments, ordinary returns (change of mind) are not available for Cash on Delivery orders. If you may want the option to return a product, please choose a prepaid payment method at checkout. Damaged, defective, wrong or expired products are covered by section 3 for all orders, including Cash on Delivery orders.

For an ordinary return:

  • You bear the cost of return shipping.
  • The shipping charge you paid on the original delivery, if any, is deducted from the refund.
  • The refund is processed after the returned product is received and inspected.

Opened or used products are generally not eligible for an ordinary return, because tea is a food product and must meet hygiene and food-safety standards. This does not apply where the product is defective, damaged, expired, incorrect or otherwise covered by section 3 or by law.

3. Damaged, Defective, Wrong or Expired Products

If you receive a product that is damaged, defective, spoiled, expired, different from what you ordered, or materially different from its description, please contact us within 7 days of delivery with:

  • Your order number and name
  • The product name and the problem
  • Clear photographs of the product, the batch/date details on the pack, the outer packaging and the shipping label

After we verify the issue, you can choose either a replacement (subject to stock) or a full refund, including the shipping charge you paid. We will arrange, or bear the cost of, any return shipping. No deduction will be made from your refund. We may ask you to keep the product until we have confirmed the next step.

4. Condition of Returned Products

Products returned under section 2 must be unopened, unused, in their original packaging, and in a condition suitable for resale. We may decline an ordinary return that does not meet these conditions, subject to your statutory rights.

5. Items Not Eligible for Ordinary Return

  • Opened, used, or tampered products (except as covered by section 3 or by law)
  • Products returned after 7 days from delivery, other than under section 3 or by law
  • Products damaged after delivery through misuse or improper storage
  • Products from Cash on Delivery orders, for change-of-mind returns (other than under section 3 or by law)

6. Refunds

  • Cancelled orders (before shipment): refund initiated within 7 business days of your cancellation request.
  • Ordinary returns (prepaid orders only): refund initiated within 7 business days after we receive and inspect the returned product.
  • Damaged, defective, wrong or expired products: refund initiated within 7 business days after we verify the issue (or, if we ask for the product back, after we receive it).

For prepaid orders (card, UPI, net banking, wallet), refunds are made to the original payment method. After we initiate the refund, the time it takes to show in your bank, card or wallet account depends on your bank or the payment gateway, and may take a few additional business days.

For Cash on Delivery orders, refunds are available only for damaged, defective, wrong or expired products (section 3). These are issued as a store voucher for the refund amount, sent to your registered email address or WhatsApp number within the same 7 business days. The voucher:

  • can be used on any future order on IndiaTeas.com;
  • is valid for 12 months from the date of issue;
  • cannot be exchanged for cash.

If the law requires a refund in money in your case, we will refund the amount in money instead.

7. Statutory Rights

Nothing in this Policy excludes or restricts any right or remedy available to you under applicable Indian law, including the Consumer Protection Act, 2019. Where a product is defective, deficient, damaged, spurious, unsafe, materially different from what was ordered, or otherwise gives rise to a remedy under law, your statutory rights apply.

8. How to Request a Cancellation, Return or Refund

Please contact us with:

  • Order number
  • Your name
  • Product name
  • Reason for cancellation, return or refund
  • Photographs or other information where requested

Customer Care: info@indiateas.com
Phone: 70107 23462
WhatsApp: 70107 23462

If you are not satisfied with our response, you can write to our Grievance Officer, whose details are in our Terms & Conditions (section 25). We acknowledge complaints within 48 hours and aim to resolve them within one month.

9. Changes to This Policy

We may update this Policy from time to time. The version published on IndiaTeas.com on the date you place an order applies to that order.

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