Terms and conditions of use

TERMS & CONDITIONS OF USE

Effective Date: 7 October 2026

Welcome to IndiaTeas.com, an online retail website operated by Oswal Syndicate, Coonoor, The Nilgiris, Tamil Nadu, India, offering tea and related products under the KESHAR GULAB brand.

By accessing, browsing or using this website, or by placing an order through the website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Cancellation & Refund Policy and any other policies displayed on the website.

Please read these Terms & Conditions carefully before using the website or placing an order.

1. About IndiaTeas.com

IndiaTeas.com is an online retail platform operated by Oswal Syndicate for the sale of tea and related products.

Products displayed on the website may be sold under the KESHAR GULAB brand or other brands expressly identified on the relevant product page.

Oswal Syndicate reserves the right to update, modify, add or remove products, services, prices, specifications, website content and these Terms & Conditions at any time. Changes will become effective when published on the website.

Your continued use of the website after any changes constitutes acceptance of the revised Terms & Conditions.

2. Eligibility

You must be at least 18 years of age to place an order on IndiaTeas.com, or use the website with the involvement and consent of a parent or legal guardian where permitted by applicable law.

By placing an order, you confirm that the information provided by you is accurate and complete.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, weights, prices and other information displayed on the website are accurate and up to date.

However:

  • Product photographs may vary slightly from the actual packaging or product because of screen settings, photography, lighting or packaging updates.

  • Natural tea products may exhibit reasonable variation in colour, aroma, leaf appearance and flavour between batches.

  • Product availability may change without prior notice.

  • Packaging may occasionally differ from photographs where packaging has been updated without materially changing the product.

  • Where a product has specific ingredients, origin, grade, net quantity, shelf life or other mandatory information, the applicable product packaging and product page should be referred to.

Nothing on the website is intended to constitute medical advice.

Unless expressly stated otherwise, our teas are sold as food/beverage products and should not be considered medicines or substitutes for medical treatment.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges and other compulsory charges will be displayed as required before completion of the purchase.

We reserve the right to change prices at any time.

If a product is listed at an obvious pricing or typographical error, we reserve the right to cancel the affected order and refund any amount paid for that order.

5. Availability

Products are subject to availability.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative, revised delivery schedule or refund, as applicable.

We reserve the right to limit quantities or decline an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, technical error, stock discrepancy or other legitimate business reasons.

6. Placing an Order

When you place an order through IndiaTeas.com, you are making an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily constitute final acceptance of the order.

An order is considered accepted when we confirm acceptance and/or dispatch the products, subject to applicable law.

We may cancel or decline an order where there is a legitimate reason, including:

  • incorrect or erroneous product information;

  • incorrect pricing;

  • stock unavailability;

  • suspected fraudulent or unauthorised transactions;

  • inability to verify the information provided;

  • delivery restrictions; or

  • circumstances beyond our reasonable control.

Where payment has already been received for an order that we cancel, the applicable amount will be refunded through the original or an appropriate payment method, subject to the payment provider's procedures and applicable law.

7. Payment

Payments may be made using the payment methods made available on the website at the time of purchase.

You agree that payment information provided by you is accurate and that you are authorised to use the selected payment method.

Payments may be processed by third-party payment service providers. IndiaTeas.com does not ordinarily receive or store complete payment-card information where such information is processed directly by the payment service provider.

You must not use another person's payment instrument without proper authorisation.

8. Order Cancellation

Cancellation requests should be made as soon as possible through the contact details provided on the website.

If an order has already been processed, packed or dispatched, cancellation may no longer be possible.

Where cancellation is permitted, any refund will be processed in accordance with our Cancellation & Refund Policy and applicable law.

Nothing in this section is intended to restrict any cancellation or refund right that cannot lawfully be excluded.

9. Shipping and Delivery

We aim to dispatch accepted orders within the delivery timeframe stated on the website or communicated to you.

Estimated delivery dates are indicative and may vary because of:

  • courier delays;

  • weather conditions;

  • natural disasters;

  • strikes or transport disruptions;

  • government restrictions;

  • incorrect or incomplete address information;

  • remote-area delivery limitations;

  • public holidays; or

  • other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address, telephone number and other information necessary for delivery.

If delivery fails because incorrect or incomplete information was supplied by you, additional delivery charges may apply for re-dispatch where permitted by applicable law and our shipping policy.

10. Inspection on Delivery

Where reasonably possible, customers should inspect the external condition of the package at delivery.

If a package appears seriously damaged, tampered with or opened, you should notify the delivery provider and contact us promptly with photographs and relevant order details.

For a damaged, incorrect, defective or materially different product, please contact us within the period specified in our Cancellation & Refund Policy so that we can investigate and provide the appropriate remedy.

11. Returns, Refunds and Replacements

Returns, refunds, replacements and exchanges are governed by our Cancellation & Refund Policy, which forms part of these Terms & Conditions.

Nothing in these Terms limits rights available to consumers under applicable Indian consumer-protection law.

Where a product is defective, damaged, deficient, spurious, materially different from the product advertised or otherwise qualifies for a remedy under applicable law or our stated policy, we will provide the applicable remedy.

For food and tea products, returns may be subject to reasonable hygiene, food-safety and product-integrity requirements. Products that have been opened, used or tampered with may not be eligible for return except where the product is defective, damaged, incorrect or otherwise covered by applicable law.

12. Gift Messages and Gift Packaging

Where gift messages or gift packaging are offered, customers must not submit obscene, abusive, threatening, defamatory or otherwise unlawful content.

We reserve the right to refuse or remove such content.

Gift packaging and gift-message availability may vary by product and order.

13. User Accounts

Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You must notify us promptly if you believe that your account has been accessed without authorisation.

We may suspend or terminate an account where reasonably necessary for security, fraud prevention, misuse of the website or violation of these Terms.

14. Lawful Use of the Website

You agree to use IndiaTeas.com only for lawful purposes.

You must not:

  • use the website for fraudulent or unlawful activities;

  • attempt to gain unauthorised access to the website, servers or databases;

  • interfere with the security or operation of the website;

  • introduce malicious software, viruses or harmful code;

  • scrape, copy or systematically extract website content without permission;

  • impersonate another person or entity;

  • submit false or misleading information;

  • misuse promotional offers;

  • place fraudulent or speculative orders; or

  • use website content for unauthorised commercial purposes.

15. Intellectual Property

Unless otherwise stated, the website, including its text, photographs, graphics, logos, product images, design, layout, trademarks, trade names and other content, is owned by or licensed to Oswal Syndicate or the relevant rights holder.

KESHAR GULAB, IndiaTeas.com and associated logos, artwork and branding may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

You may view and use website content for personal, non-commercial purposes in connection with using the website and purchasing products from us.

No intellectual-property rights are transferred to you by your use of the website.

16. Reviews, Feedback and User Content

Where the website allows reviews, ratings, photographs, comments or other user-generated content, you agree that:

  • the content must be truthful and based on your genuine experience;

  • it must not be unlawful, defamatory, obscene, threatening or misleading;

  • it must not infringe another person's intellectual-property or privacy rights; and

  • you must not submit fake reviews or reviews intended to manipulate ratings.

We may moderate, refuse, edit or remove content that violates these Terms or applicable law.

By submitting content to us, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for operating, promoting and improving our website and products, subject to applicable law.

17. Promotions, Discounts and Offers

Promotional offers, discounts, coupons and other schemes may be subject to additional terms.

Unless expressly stated otherwise:

  • offers are subject to availability;

  • promotional codes cannot be exchanged for cash;

  • multiple promotional offers may not be combined;

  • we may specify minimum order values or other eligibility requirements; and

  • promotional offers may have specified validity periods.

Any cancellation, return or refund involving a promotional order will be handled in accordance with the applicable offer terms and our Cancellation & Refund Policy, subject to applicable law.

18. Privacy and Personal Data

We collect and process personal information in connection with website accounts, orders, payments, delivery, customer service, fraud prevention, communications and other legitimate purposes described in our Privacy Policy.

Our processing of personal data is governed by applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023 and applicable rules and provisions as they come into force.

Our Privacy Policy explains the categories of information collected, purposes of processing, relevant data-sharing arrangements, security practices, retention and applicable rights and choices.

You should read the Privacy Policy before using the website.

19. Electronic Communications

When you use IndiaTeas.com, place an order, create an account, contact us or provide your email address or telephone number, you consent to receiving communications necessary for the operation of your order or account, including order confirmations, invoices, shipping updates, delivery notifications, service messages and responses to enquiries.

Marketing communications will be handled in accordance with applicable law and your available preferences.

20. Third-Party Services and Links

The website may use or link to third-party services, including payment gateways, courier companies, analytics services, social-media services and other technology providers.

We are not responsible for the independent content, policies, security or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

21. Website Availability and Technical Errors

We endeavour to keep IndiaTeas.com available and functioning correctly, but we do not guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of maintenance, updates, technical failures, security incidents or circumstances beyond our reasonable control.

We may modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.

22. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Subject to the above, and to the extent permitted by law, Oswal Syndicate will not be liable for indirect, incidental, special or consequential losses arising from use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms affects statutory consumer rights or remedies available under applicable Indian law.

23. Force Majeure

We will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic or pandemic restrictions, war, civil disturbance, strikes, government action, transport disruption, telecommunications failure, power failure, cyber incidents or failure of third-party service providers.

24. Fraud Prevention

We may take reasonable steps to verify orders and prevent fraud, including contacting customers to confirm order details.

Where an order appears fraudulent, unauthorised or materially inconsistent with the information provided, we may suspend processing or cancel the order, subject to applicable law.

25. Grievance Redressal

We maintain a customer grievance mechanism in accordance with applicable law.

Grievance Officer

Name: [INSERT NAME]
Designation: Grievance Officer
Email: [INSERT GRIEVANCE EMAIL]
Telephone: [INSERT CUSTOMER CARE NUMBER]
Address: Oswal Syndicate, Coonoor, The Nilgiris, Tamil Nadu – 643102, India.

Consumer grievances may be submitted using the above contact details.

We will acknowledge complaints within the period required by applicable law and endeavour to resolve them within the applicable statutory timeframe.

26. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Nothing in these Terms prevents a consumer from exercising any statutory right to approach a consumer commission or other authority having jurisdiction under applicable law.

Subject to the above, courts having appropriate jurisdiction at The Nilgiris, Tamil Nadu, India shall have jurisdiction over disputes arising from these Terms or transactions through IndiaTeas.com.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in effect.

28. No Waiver

Failure by Oswal Syndicate to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

29. Entire Agreement

These Terms, together with the Privacy Policy, Cancellation & Refund Policy, Shipping Policy and any other policies expressly incorporated into the website, constitute the applicable agreement governing your use of IndiaTeas.com and your purchases through the website, subject to applicable law.

30. Updates to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with its effective date.

Last Updated: 7 October 2026

Operator Details

Oswal Syndicate
Coonoor, The Nilgiris
Tamil Nadu – 643102
India

Website: IndiaTeas.com
Brand: KESHAR GULAB

Customer Care: [INSERT PHONE NUMBER]
Email: [INSERT CUSTOMER CARE EMAIL]
Grievance Officer: [INSERT NAME / EMAIL]

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