Privacy Policy

Privacy Policy

Effective Date: 14 October 2026

IndiaTeas.com is operated by Oswal Syndicate, 21 Cash Bazaar, Mtp. Road, Coonoor, The Nilgiris, Tamil Nadu – 643102, India, under the KESHAR GULAB brand. In this Policy, "we", "us" and "our" mean Oswal Syndicate.

We respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from IndiaTeas.com. This Policy explains what information we collect, why we collect it, how we use it, when it may be shared, how long we keep it, and the rights and choices available to you.

1. Information We Collect

Information you provide directly

  • Name
  • Billing and shipping address
  • Mobile/telephone number
  • Email address
  • Account login information, where you create an account
  • Order and purchase details
  • Information you provide when you contact customer support (including by WhatsApp, email or phone)
  • Information you voluntarily provide in reviews, feedback or other communications

Payment information

Payments are processed by third-party payment service providers. We do not store your complete card, banking or other payment credentials on our own systems. That information is handled by the payment provider under its own privacy and security practices.

Automatically collected information

When you visit IndiaTeas.com, we may automatically collect technical information such as IP address, browser and device information, operating system, pages visited, date and time of visits, referring website, and website usage and diagnostic information. We may use cookies and similar technologies for this (see section 5).

2. Why We Use Your Information

We use personal information only for specified, legitimate purposes, and only to the extent reasonably necessary for those purposes. These include:

  • Processing and fulfilling your orders
  • Arranging payment and delivery
  • Providing customer support and communicating with you about your orders
  • Processing cancellations, returns and refunds
  • Maintaining customer accounts
  • Improving our products, website and services
  • Preventing fraud, misuse and unauthorised transactions
  • Maintaining business, accounting, tax and legal records
  • Sending promotional communications, only where you have agreed to receive them
  • Complying with applicable laws and lawful requests from authorities

3. Sharing of Information

We may share relevant personal information with service providers who help us operate IndiaTeas.com, including:

  • Payment processors and payment gateways
  • Courier and logistics companies
  • Website hosting and technology providers
  • Website analytics providers
  • Customer-support and communication service providers (such as email and messaging services)
  • Professional advisers, where necessary
  • Government authorities or law-enforcement agencies, where required by law

We do not sell your personal information. We share only what is reasonably necessary for the relevant provider to perform its service.

Some of our service providers (for example, analytics, email or hosting providers) may be located or may store data outside India. Where personal data is transferred outside India, we do so in accordance with applicable law.

4. Consent

Where we process your personal data on the basis of your consent, we will ask for it clearly and separately, for the specific purpose concerned. For example, we will not pre-select a box to subscribe you to our newsletter or promotional messages, and agreeing to our Terms & Conditions is not treated as consent to marketing.

You may withdraw your consent at any time. Withdrawing consent is as easy as giving it: use the unsubscribe link in any promotional message, or contact us using the details in section 14. Withdrawal does not affect processing already carried out lawfully before it, and it may mean we can no longer provide a service that depends on that information.

We may also process personal data without consent where the law permits, for example to fulfil your order, to comply with legal obligations, or to respond to a lawful request.

5. Cookies

IndiaTeas.com may use cookies and similar technologies for:

  • Essential website functionality
  • Shopping-cart and checkout functionality
  • Remembering your preferences
  • Website performance and security
  • Analytics and improving the website
  • Marketing or advertising, where used and where you have agreed

You can control or disable certain cookies through your browser settings. Disabling essential cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. If a personal data breach affecting you occurs, we will notify you and the relevant authority as required by law.

7. Retention of Personal Information

We keep personal information only for as long as needed for the purpose it was collected, and for as long as the law requires. In practice:

  • Order and invoice records are kept for the period required by applicable tax, GST and accounting laws.
  • Account information is kept while your account is active, and deleted or anonymised after you ask us to close it, subject to any legal retention requirement.
  • Customer-support communications are kept for as long as needed to resolve your query and handle any follow-up or dispute.
  • Marketing preferences are kept until you withdraw consent, after which we keep only a record that you opted out.

When personal information is no longer needed for a legitimate purpose or legal obligation, we delete or anonymise it.

8. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

  • Obtain a summary of the personal data we hold about you and the processing we carry out
  • Request correction of inaccurate or misleading data, completion of incomplete data, and updating of your data
  • Request erasure of your personal data, where it is no longer needed and we are not required by law to keep it
  • Withdraw consent previously given
  • Have your grievances redressed (see section 14)
  • Nominate another person to exercise your rights on your behalf in the event of your death or incapacity

To exercise these rights, contact us using the details in section 14. We may need to verify your identity before acting on a request, to protect your information from unauthorised access.

9. Children's Privacy

IndiaTeas.com is meant for adults. We do not knowingly collect or process the personal data of anyone under 18 years of age without the verifiable consent of a parent or lawful guardian. If you believe a child has given us personal data without such consent, please contact us and we will delete it.

10. Third-Party Websites and Services

Our website may contain links to, or integrations with, third-party websites and services such as payment gateways, couriers, social media and messaging platforms (including WhatsApp). Their privacy practices are governed by their own policies, and we are not responsible for them.

11. Marketing Communications

We send promotional emails, SMS or WhatsApp messages only if you have agreed to receive them. You can opt out at any time through the unsubscribe mechanism in the message or by contacting us. Transactional messages, such as order confirmations, payment notifications, shipping updates and refund communications, will still be sent where needed to fulfil your order.

12. Legal Framework

We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the rules under it, and the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as their provisions come into force. The DPDP framework is being brought into effect in phases, with the main obligations for businesses applying from mid-May 2027. We will update our practices and this Policy as provisions come into force.

13. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our website or services, how we use information, applicable laws, or technology and security practices. The updated Policy will be posted on this page with a revised effective date. Where a change is material, we will take reasonable steps to bring it to your attention.

14. Contact and Privacy Grievances

For privacy questions, requests or grievances, contact our designated person:Designation: Grievance Officer
Oswal Syndicate, 21 Cash Bazaar, Mtp. Road, Coonoor, The Nilgiris, Tamil Nadu – 643102, India
Email: info@indiateas.com
Phone: 70107 23462

Please include enough information (such as your name, email, phone number and order number) for us to identify your account, order or request. We will acknowledge your request promptly and aim to resolve it within the time required by law. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is empowered to receive complaints, or any other authority with jurisdiction.

15. Governing Law

This Privacy Policy is governed by the laws of India. Nothing in it restricts any mandatory rights available to you under applicable law.

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