PRIVACY POLICY

IndiaTeas.com is operated by Oswal Syndicate, Coonoor, The Nilgiris, Tamil Nadu, India, under the KESHAR GULAB brand.

We respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from IndiaTeas.com.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect:

Information you provide directly

Name
Billing and shipping address
Mobile/telephone number
Email address
Account login information, where an account is created
Order and purchase details
Information provided when you contact customer support
Information voluntarily provided in reviews, feedback or other communications

Payment information

Payments may be processed through third-party payment service providers.

We generally do not store your complete credit/debit card, banking or other payment credentials on our own systems. Payment information is processed by the relevant payment service provider in accordance with its own privacy and security practices.

Automatically collected information

When you visit IndiaTeas.com, certain technical information may be collected automatically, such as:

IP address
Browser and device information
Operating system
Pages visited
Date and time of visits
Referring website or source
Website usage and diagnostic information

We may use cookies and similar technologies to operate the website, remember preferences, improve functionality and understand website usage.

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Arrange payment and delivery
Provide customer support
Communicate with you regarding your orders
Process cancellations, returns and refunds
Maintain customer accounts where applicable
Improve our products, website and services
Prevent fraud, misuse and unauthorised transactions
Maintain business, accounting and legal records
Send promotional or marketing communications where permitted and where applicable
Comply with applicable laws, regulations and lawful requests from authorities

We seek to collect and use personal information for legitimate and specified purposes and only to the extent reasonably necessary for those purposes.

3. Sharing of Information

We may share relevant personal information with service providers who help us operate IndiaTeas.com, including:

Payment processors and payment gateways
Courier and logistics companies
Website hosting and technology providers
Website analytics and technical service providers
Customer-support and communication service providers
Professional advisers, where necessary
Government authorities or law-enforcement agencies where required by law

We do not sell your personal information as a business practice.

Information shared with service providers is limited to what is reasonably necessary for them to provide the relevant service.

4. Cookies

IndiaTeas.com may use cookies and similar technologies for purposes such as:

Essential website functionality
Shopping-cart and checkout functionality
Remembering preferences
Website performance and security
Analytics and improving the website
Marketing or advertising functionality, where used

You may control or disable certain cookies through your browser settings. Disabling essential cookies may affect some website functionality.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

6. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Completing and maintaining records of transactions
Customer service
Accounting and taxation
Legal and regulatory compliance
Resolving disputes
Preventing fraud and misuse
Exercising or defending legal claims

When personal information is no longer required for a legitimate purpose or legal obligation, it may be deleted, anonymised or otherwise appropriately disposed of.

7. Your Privacy Rights

Subject to applicable law and the relevant provisions becoming applicable to us, you may have rights relating to your personal data, including rights concerning:

Access to information about your personal data
Correction of inaccurate or incomplete personal data
Updating your personal information
Withdrawal of consent where processing is based on consent
Erasure/deletion of personal data where applicable
Grievance redressal
Exercising other rights available under applicable data-protection law

Requests may be subject to reasonable verification to protect against unauthorised access to personal information.

8. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent through the applicable mechanism provided by us or by contacting us.

Withdrawal of consent will not affect processing that has already been lawfully carried out before withdrawal.

Withdrawal may also mean that we are unable to provide certain services where the relevant information is necessary to provide them.

9. Children's Privacy

IndiaTeas.com is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected in violation of applicable requirements, we will take reasonable steps to address the situation.

10. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, payment services, social-media services, courier services or other external platforms.

Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of independent third parties.

11. Marketing Communications

Where permitted by applicable law, we may send information about products, offers or other communications.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional and service-related communications, such as order confirmations, payment notifications, shipping updates and refund communications, may still be sent where necessary to fulfil your order or provide the requested service.

12. Data Protection Framework

IndiaTeas.com intends to process personal data in accordance with applicable Indian data-protection laws, including the Digital Personal Data Protection Act, 2023 and the applicable provisions of the Digital Personal Data Protection Rules, 2025, as and when those provisions become applicable.

The DPDP framework has a phased commencement timeline. Our privacy practices and this Policy may therefore be updated as applicable provisions come into force.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our website or services
The information we collect or how we use it
Applicable laws and regulations
Data-protection requirements
Technology and security practices

The updated Policy will be posted on this page with a revised effective date.

14. Contact and Privacy Grievances

For privacy-related questions, requests or grievances, please contact:

Oswal Syndicate
Coonoor, The Nilgiris
Tamil Nadu, India

Customer Care:
email: info@indiateas.com
Phone: 70107 23462

We recommend that customers include sufficient information to allow us to identify the relevant account, order or request.

15. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Nothing in this Policy is intended to restrict any mandatory rights available to consumers or data principals under applicable law.